Our Company Privacy Policy

Last Amended: October 7, 2020

This Privacy Policy pertains to Reliable Plumbers Medway Ltd. (simultaneously with all subsidiaries, associates, replacements and assigns thereof, applied to hereinafter collectively as “Reliable Plumbers Medway Ltd”, “we”, “our” and or “us”), our websites and services. Reliable Plumbers Medway Ltd understands that your mind how data about you is utilised and distributed, and we recognise your expectation that we will do so discreetly and sensibly. 


By visiting this or additional Reliable Plumbers Medway Ltd websites publicising this Privacy Policy or a connection there to a website, or collectively the websites or via contrarily communicating with Reliable Plumbers Medway Ltd, you consent to accept the habits outlined in this Privacy Policy. This Privacy Policy is moreover subject to the Reliable Plumbers Medway Ltd Services Agreement associated with the Reliable Plumbers Medway Ltd services you use and/or purchase. For inquiries on this Privacy Policy, please talk to our team via the contact information located on this website.


Reliable Plumbers Medway Ltd appreciates your privacy and is committed to guarding your personal information and giving you notice about what personally identifiable information we gather and how it is handled, what preferences you have concerning the acquisition, use and distribution of that data, the security procedures we execute to defend that information and what access you may have to amend any mistakes in the information we have assembled from you. 


What Information Is Collected

We receive and deposit any information you register on our Websites or supply us in any other way, such as by telephone, electronic mail, online or differently. For instance, this information may be obtained when you communicate with us for customer support. 


Here are the kinds of information we accumulate: 


Contact Information: We accumulate and hold the personal contact information that you present to us willingly, and this incorporates, but is not restricted to, your name, mailing address, web address, telephone number, and e-mail address. This information may contain your full name, mailing address, phone number, e-mail address, and, where given, your fax number. Such contact information may be utilised, for example, to interact with you when required concerning transactions. Additionally, we may assemble contact information given to us throughout any correspondence correlating to customer support, as well as in conjunction with goods and services proposed on our Websites. 


Financial Information: We accumulate and retain some financial information from when you buy our products or services. For example, suppose you sign up for any additional product or service by Reliable Plumbers Medway Ltd. In that case, we ask you to produce a credit card number and billing address before we will prepare that application. We will not trade, distribute or lease any financial information obtained from you besides as revealed in this Privacy Policy or as essential to fulfil any order for our products or services. 


Demographic Information: We may collect and file anonymous demographic information (such as your postcode, gender and age), and apply this data to tailor your encounter on our Websites, present content that we believe you might be engaged in, complete general enhancements to the Websites, and publicise the content according to your likings. Such demographic information may be shared with associates, market researchers and other third parties on an aggregate, non-personally identifiable foundation. No personally identifiable data will be connected to such aggregated demographic data that is shared with third parties. 


Other Information: We gather and store particular sorts of information whenever you communicate with us. For example, our servers follow the variety of web browser you are using and the page from which you connect. Additionally, we log IP addresses (a personal number allocated to each computer on the Internet) to enhance security, examine trends and manage the Websites. We may track your journey within the Websites, the third-party website pages from which you were connected, access times and browser types. We use this information to measure the effectiveness of our Websites, track data for analytical objectives and to develop the products and services we implement. We collect this information to develop strong a sense of what services our customers require and recognise areas of reform to the Websites. We may use such information for marketing objectives, and to convey information to you that we consider might be of interest. Furthermore, such information may be shared with partners, market researchers and other third parties on an aggregate, non-personally identifiable footing. No personally identifiable data will be linked to such aggregated information distributed with third parties. 


We may complete the information you provide us by acquiring publicly or commercially accessible information as feasible in the public domain or from third parties, for example, to confirm your address or to refresh your information and to generate a profile of your partialities. We attach your personally identifiable information to data in the profile, to develop the content of the Websites for you or to notify you about products or services that we believe will be of advantage to you. From moment to moment, we may also request that you participate in questionnaires or other communications carried out by us or third parties intended to help us advance the Websites or the products or services we render. 


Cookies: The Websites use “cookies” for such plans as enhancing your online encounter by making it more accessible for you to navigate within the Websites and making certain features operate better. Cookies are text files which are generally collected by websites on a user’s hard drive when the user hits a website. The file distinguishes a user’s computer and can report the user’s preferences and other data about the user’s website visitation. We do not remove information about individual users throughout this process. Your web browser may permit you to incapacitate cookies. However, please heed that certain services may not work correctly without it, and your participation on our Websites may be hindered. 


Third-Party Cookies: We may use third-party advertising businesses to serve ads on our behalf over the Internet. These companies may congregate and use information regarding your visits to this and other websites and your interplay with our goods and services to produce advertisements regarding goods and services of benefit to you. However, no privately identifiable information (such as your name, address, e-mail address or phone number) will be attached with such information. They may use data about your visits to this and other websites to target advertisements for goods and services. They may be applied to keep track of user reply to each advertisement. These targeted advertisements may arrive on our Websites or on other sites that you hit. The anonymous information is accumulated using a pixel tag or cookies, which are trade standard technologies adopted by most dominant websites. If you do not aspire for such companies to collect this data, you can opt-out. x


To discover more regarding the use of this information or elect not to have this information utilised by particular third-party advertising associates, please visit the Network Advertising Initiative at http://www.networkadvertising.org/choices. Please heed that if you erase your cookies, use another browser, or purchase a new computer, you will need to refresh your opt-out preference. 


Web Beacons: The Websites may include electronic images (termed a “single-pixel GIF” or a “web beacon”) that allows a website to track the effectiveness of marketing drives. Web beacons will convey no personally identifiable information. 


Telephone Recording or Monitoring: To ensure Reliable Plumbers Medway Ltd patrons get quality service, Reliable Plumbers Medway Ltd may select phone calls for monitoring and/or recording. These calls, connecting Reliable Plumbers Medway Ltd customers (or potential customers) and workers, are assessed by Reliable Plumbers Medway Ltd delegates. This is to guarantee that quick, consistent help and reliable information is presented professionally. In communicating with Reliable Plumbers Medway Ltd, creating an account with Reliable Plumbers Medway Ltd, or by differently utilising any Reliable Plumbers Medway Ltd goods or services, you because of this consent to any before-mentioned call recording and/or monitoring. 


How Personal Information Is Utilised 

Our Use: We obtain and store any personal data you register on our Websites or provide to us willingly in any other form and may apply it to contact you from moment to moment. We take measures intended to ensure that only the employees who require access to your personal information to perform their employment obligations will have passage to it. By registering on a Website and giving your telephone number, you accept that this action compounds a purchase, enquiry and/or application for directions of telemarketing regulations. Moreover, though your telephone and/or mobile number may be registered with the TPS, you are giving your express written consent to receive forthcoming information (including telemarketing) regarding products and services from us and/or our associates. You because of this agree and comply with our communicating with you using the information you have given and will provide to us. This indicates we may contact you by e-mail, phone and/or mobile number (including use of automated dialling devices and/or pre-recorded calls), text (SMS) message, social networks or any other medians of communication that your wireless or another piece of telecommunications equipment that may be proficient in receiving (i.e. video, etc…). We may also send you news or offers from time to time to the mail address or e-mail address we have on record (as further described in this Privacy Policy). You also accept that you are not obligated to agree directly or indirectly or enter an arrangement regarding our telemarketing purposes as a condition of buying any goods or services from our associates or us. 


Electronic Mail: From period to period, Reliable Plumbers Medway Ltd may use your personal information to reach you by electronic mail regarding our services. These communications are frequently meant to notify you of relevant details involving your account, or about standard services rendered by Reliable Plumbers Medway Ltd and/or its associates. If you do not wish to receive e-mail from our associates about new services or us, please click the “unsubscribe” link which is inserted at the base of any e-mail you get from us. Nevertheless, to satisfy our service obligations to you, we will proceed to transmit your e-mails regarding your account management, as well as any required information, such as renewal notifications and directions. By giving us with your e-mail address, you consent to getting communications from us electronically and all notices, declarations and additional communications that we produce to you electronically meet any legal obligation that such information be in writing. 


Service-Related Uses: We may use your personal data to communicate with you regarding the goods or services you have obtained from us, or for additional purposes in which you have shown an interest, for instance, if you have communicated customer service or executed an enquiry. We will also equip you with service and account-related messages. For example, suppose the delivery of a service or product is limited. In that event, we might forward you an e-mail, or other notices, or if there is some service problem with something you might have requested. Ordinarily, you may not opt-out of these connections, which are not promotional in character. If you do not want to accept them, you have the right to withdraw your dealings with ourselves. 


Security of Reliable Plumbers Medway Ltd and Others: We could issue account and other personal information when we are obligated to do so by law, court order, subpoena or another government or law enforcement officials or governing agency, including ICANN, to execute or implement our Services Agreement or additional agreements, or when we consider in good faith that revealing this information is required or expedient, including, for instance, to defend the rights, property, or protection of Reliable Plumbers Medway Ltd, our users, or others. This includes swapping information with separate businesses and organisations for fraud protection, credit risk mitigation or other related plans. Website Other Than Reliable Plumbers Medway Ltd, Reliable Plumbers Medway Ltd has no authority over. It is not accountable for the privacy policies or data gathering methods of other websites, including those to which we may connect and those which may connect to us. We firmly advise that you analyse the privacy policies of each online service you use before offering any personal information and address any anxieties to the site manager of that website. 


How Long We Keep Your Personal Data.

We retain information only for as long as we require it to render your services, conduct our business or as ordered by law or contract. Whereby you have a contract with us, we will hold your data for the period of the contract. We will further preserve that information for some time compatible with our legal or regulatory obligations after you cancel all your services with us to settle disputes, administer our relevant Service Agreement, and to adhere to the technological and legal conditions and restrictions associated to the security, honesty and development of the Sites. If you have any inquiries about how long we will retain your detailed data, please talk to us.


How We Keep Your Personal Data Safe

We strive to defend the security of your financial information throughout transmission by utilising Secure Sockets Layer (“SSL”) software, which encrypts the data you enter on the Site. Nevertheless, no means of communication over the Internet or system of electronic storage is entirely secure, and we cannot guarantee its complete security. You can moreover assist in ensuring your safety by practising a few easy precautions. For example, it is necessary to protect against unapproved admittance to your computer and guarantee that you sign out when you have finished using a shared workstation.


Limitation of Liability 

Reliable Plumbers Medway Ltd appropriates no accountability or liability concerning any crime, loss, modification or abuse of personal or other information legally rendered by Reliable Plumbers Medway Ltd to third parties, or regarding the negligence of any third party to abide by this privacy policy or before-mentioned third party.


Contacting Us. 

Suppose you have issues or anxieties regarding this Privacy Policy. In that event, you can contact us by corresponding to us at [email protected] or by post at 304 City Way, Rochester ME1 2BL.

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